{"id":81978,"date":"2018-02-21T13:13:20","date_gmt":"2018-02-21T13:13:20","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/paldesk-live-chat-helpdesk\/"},"modified":"2020-08-18T09:07:06","modified_gmt":"2020-08-18T09:07:06","slug":"paldesk-live-chat-helpdesk","status":"publish","type":"plugin","link":"https:\/\/sq-xk.wordpress.org\/plugins\/paldesk-live-chat-helpdesk\/","author":15873636,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1.5","stable_tag":"trunk","tested":"5.5.0","requires":"","requires_php":"","requires_plugins":"","header_name":"Paldesk - Live Chat & Helpdesk","header_author":"Paldesk Team","header_description":"Free live chat & customer helpdesk software plugin designed for WordPress.","assets_banners_color":"f0f7fe","last_updated":"2020-08-18 09:07:06","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"http:\/\/paldesk.com","header_author_uri":"","rating":5,"author_block_rating":0,"active_installs":30,"downloads":4814,"num_ratings":1,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":[],"upgrade_notice":[],"ratings":{"1":0,"2":0,"3":0,"4":0,"5":"1"},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":"1990852","resolution":"128x128","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":"1990852","resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["css","img","js","layouts"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":"1990908","resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":"1990908","resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":"1990908","resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":"1990908","resolution":"4","location":"assets","locale":""}},"screenshots":{"1":"Paldesk is a live chat plugin that helps businesses proactively chat in real-time with website visitors.","2":"Paldesk live chat integrates with your most popular customer communication channels.","3":"With Paldesk live chat you can customize your look and color to fit your brand.","4":"Paldesk live chat provides you to communicate with your customers anytime, anywhere."},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[2369,4049,13132,2379,10583],"plugin_category":[47],"plugin_contributors":[153419],"plugin_business_model":[],"class_list":["post-81978","plugin","type-plugin","status-publish","hentry","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-instant-messaging","plugin_tags-live-chat","plugin_tags-ticketing-system","plugin_category-education-and-support","plugin_contributors-paldesk","plugin_committers-paldesk"],"banners":{"banner":"https:\/\/ps.w.org\/paldesk-live-chat-helpdesk\/assets\/banner-772x250.png?rev=1990852","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/paldesk-live-chat-helpdesk\/assets\/icon-128x128.png?rev=1990852","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/paldesk-live-chat-helpdesk\/assets\/screenshot-1.png?rev=1990908","caption":"Paldesk is a live chat plugin that helps businesses proactively chat in real-time with website visitors."},{"src":"https:\/\/ps.w.org\/paldesk-live-chat-helpdesk\/assets\/screenshot-2.png?rev=1990908","caption":"Paldesk live chat integrates with your most popular customer communication channels."},{"src":"https:\/\/ps.w.org\/paldesk-live-chat-helpdesk\/assets\/screenshot-3.png?rev=1990908","caption":"With Paldesk live chat you can customize your look and color to fit your brand."},{"src":"https:\/\/ps.w.org\/paldesk-live-chat-helpdesk\/assets\/screenshot-4.png?rev=1990908","caption":"Paldesk live chat provides you to communicate with your customers anytime, anywhere."}],"raw_content":"<!--section=description-->\n<p>Paldesk is a live chat plugin that helps businesses proactively chat in real-time with visitors and customers to their website. Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets &amp; selling more.<\/p>\n\n<p>https:\/\/www.youtube.com\/watch?v=RKOOBRAWY38<\/p>\n\n<p><strong>INTEGRATIONS:<\/strong><\/p>\n\n<p>Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.<\/p>\n\n<pre><code>\u2022 Email\n\u2022 Facebook\n\u2022 Twitter\n\u2022 Android &amp; iOS Apps\n\u2022 Website\n<\/code><\/pre>\n\n<p>Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard - or even from Slack!<\/p>\n\n<p>Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.<\/p>\n\n<p><strong>MAJOR FEATURES:<\/strong><\/p>\n\n<p>Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.<\/p>\n\n<p>Explore some of the essential features Paldesk has to offer, listed below.<\/p>\n\n<p>\u2022   <strong>Multichat Support<\/strong> \u2013 Add multiple chats and install them on more than one website.\n\u2022   <strong>Working Hours<\/strong> \u2013 Add multiple chats and install them on more than one website.\n\u2022   <strong>Smart Chat Routing<\/strong> \u2013 Assign chats to the ideal agent.\n\u2022   <strong>Ticketing<\/strong> \u2013 Create, manage, respond and resolve tickets.\n\u2022   <strong>Predefined Answers<\/strong> \u2013 Respond to FAQ questions faster and get more done.\n\u2022   <strong>chat Customization<\/strong> \u2013 Customize your look and color of your website chat. \n\u2022   <strong>Notifications<\/strong> \u2013 Get notified via email when a new conversation arrives.<\/p>\n\n<p>Compatible with Chrome, Firefox, Safari and Microsoft Edge.<\/p>\n\n<p><strong>EASY INSTALLATION<\/strong><\/p>\n\n<p>Paldesk - Live Chat &amp; Helpdesk is easy to install and takes under 4 minutes to get up and running on WordPress.<\/p>\n\n<p>Start your journey! Get chatting! Download the Paldesk plugin now and <a href=\"https:\/\/www.paldesk.com\/registration-short?utm_source=wordpress.com&amp;utm_medium=referral&amp;utm_campaign=wordpress_plugin\">sign up here<\/a> for a free trial!<\/p>\n\n<h3>Override chat css Style<\/h3>\n\n<p>To override chat css, use class \".paldesk-chat\" as parent class and \"!important\" for property values. Examples can be found in {plugin folder}\/css\/site\/paldesk-chat-override.css.tpl<\/p>\n\n<!--section=installation-->\n<ol>\n<li>If you don't have a Paldesk Live Chat account already, <a href=\"https:\/\/www.paldesk.com\/registration-short?utm_source=wordpress.com&amp;utm_medium=referral&amp;utm_campaign=wordpress_plugin\">click here<\/a> and please create one now.<\/li>\n<li>In the administration section of your WordPress site, click on the 'Plugins' tab in the left panel, then click 'Add New'.<\/li>\n<li>Search for 'Paldesk - Live Chat &amp; Helpdesk'.<\/li>\n<li>Click the 'Install Now' button.<\/li>\n<li>After installing, click 'Activate Plugin'.<\/li>\n<li>Select 'Paldesk' from the left-hand menu in your WordPress admin section.<\/li>\n<li>To fill API Key field, open your Paldesk Dashboard -&gt; click 'Administration'. Under 'Embeddable elements' select 'Website chat'. Expand chat ('+') or click on 'Edit' and copy the API key found under 'CMS integration' link.<\/li>\n<li>Go back to your WordPress console, paste the API's Key code and press 'Save'.<\/li>\n<li>Paldesk Live Chat chat will now display on your website.<\/li>\n<\/ol>\n\n<p>You\u2019re done!<\/p>\n\n<!--section=faq-->\n<p>Questions or suggestions? <a href=\"https:\/\/www.paldesk.com\/\">Click here<\/a> to chat live with us. We'd love to help you out. Our dedicated live chat support team is standing by to help you along the way.<\/p>\n\n<!--section=changelog-->\n<h4>1.1.5<\/h4>\n\n<p><em>Release Date - 18th Aug 2020<\/em><\/p>\n\n<ul>\n<li>Code optimization<\/li>\n<\/ul>\n\n<h4>1.1.4<\/h4>\n\n<p><em>Release Date - 2nd Jan 2019<\/em><\/p>\n\n<ul>\n<li>Added script<\/li>\n<\/ul>\n\n<h4>1.1.3<\/h4>\n\n<p><em>Release Date - 16th Dec 2019<\/em><\/p>\n\n<h4>1.1.2<\/h4>\n\n<p><em>Release Date - 22nd Nov 2019<\/em><\/p>\n\n<ul>\n<li>Added Easy Popup and Feedback Form as a new features<\/li>\n<\/ul>\n\n<h4>1.1.1<\/h4>\n\n<p><em>Release Date - 11th Dec 2018<\/em><\/p>\n\n<ul>\n<li>External CSS modifications enabled through WP administration<\/li>\n<\/ul>\n\n<h4>1.0.9<\/h4>\n\n<p><em>Release Date - 14th Nov 2018<\/em><\/p>\n\n<ul>\n<li>PHP bug fix (crashing wp admin)<\/li>\n<\/ul>\n\n<h4>1.0.8<\/h4>\n\n<p><em>Release Date - 07th Nov 2018<\/em><\/p>\n\n<ul>\n<li>Updated JS chat snippet code<\/li>\n<\/ul>\n\n<h4>1.0.7<\/h4>\n\n<p><em>Release Date - 04th Sep 2018<\/em><\/p>\n\n<ul>\n<li>Code optimization - renamed \"layouts\/admin_settings_overridecss.php\" =&gt; \"layouts\/admin_settings_form.php\"<\/li>\n<li>Bug fix - input field for API Key in plugin administration settings started with white space<\/li>\n<\/ul>\n\n<h4>1.0.6<\/h4>\n\n<p><em>Release Date - 19th July 2018<\/em><\/p>\n\n<ul>\n<li>Code optimization<\/li>\n<li>Bug fix - in some cases api Key is not included when rendering chat<\/li>\n<\/ul>\n\n<h4>1.0.5<\/h4>\n\n<p><em>Release Date - 16th July 2018<\/em><\/p>\n\n<ul>\n<li>Added plugin settings option to override chat CSS in WP Admin<\/li>\n<\/ul>\n\n<h4>1.0.4<\/h4>\n\n<p><em>Release Date - 12th July 2018<\/em><\/p>\n\n<ul>\n<li>Fixed bug that showed error notice about style not being included correctly<\/li>\n<\/ul>\n\n<h4>1.0.3<\/h4>\n\n<p><em>Release Date - 11th July 2018<\/em><\/p>\n\n<ul>\n<li>Added paldesk-chat-override.css to allow extra style customization<\/li>\n<\/ul>\n\n<h4>1.0.2.<\/h4>\n\n<p><em>Release Date - 9th May 2018<\/em><\/p>\n\n<p>*(added) chat settings<\/p>\n\n<h4>1.0.1.<\/h4>\n\n<p><em>Release Date - 16th March 2018<\/em><\/p>\n\n<p>*Update of Paldesk URLs<\/p>\n\n<h4>1.0<\/h4>\n\n<p><em>Release Date - 20th February 2018<\/em><\/p>\n\n<p>*Initial Paldesk Live Chat Wordpress Plugin<\/p>","raw_excerpt":"Powerful live chat &amp; helpdesk plugin made for your WordPress website. Convert leads to sales &amp; help customers in real time - it&#039;s free!","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/81978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=81978"}],"author":[{"embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/paldesk"}],"wp:attachment":[{"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=81978"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=81978"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=81978"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=81978"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=81978"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/sq-xk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=81978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}